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Actual customer e-mail review / testimonials:
"Living abroad in the land of no luthiers (that speak English at least!), I desperately needed some work on one of my guitars to get it back into playing condition... After an Internet search I decided to go with Bob. I got a good vibe from the website and though his e-mails. I mailed Bob a worn out Strat clone across the Atlantic with the following work that needed to be done; replace the neck, pickup, install a Kahler bridge, and give it an amazing set up w/ super-low action. ...He chronicled the repair process with continual updates and pictures of how my guitar looked every step of the way. Bob walked me through everything he planned to do before he did anything, and he actually talked me out of some unnecessary work that I thought my guitar needed. Over the course of the repair process we sent no less than 20 e-mails back and forth to make sure I was getting the exact product I wanted when the work was done. I am not the easiest person to deal with (I've been told I am a bit of a perfectionist) and Bob thoroughly answered every question and concern I had with the absolute professionalism of the highest order. Obviously one may have some concerns having someone performing such major work on one of their guitars on the other side of the world with the only contact being made through e-mail...but I am glad I did. I just received the finished product and it plays and sounds absolutely phenomenal. The way Bob basically took a box of spare parts and turned it into something special was nothing short of extraordinary. This is the guitar that I always wanted... the set-up is first class as well. This will out-perform any new $2,000 Charvel and it plays so good that I just promoted it from back-up to my primary guitar. Bob, thanks again for your magic... and if I need any more custom work to be done you will be the first one I call! Thanks again for an amazing job!" Brian
"Bob, I got home and had a chance to really plug in the Washburn you set up for me. Everything was perfect! The tuning was spot on, string height was awesome! I thank you so much and you will be seeing a lot of my guitars in the near future. Thanks again!" Mike M. Bob, You have done what no other could achieve.... Made me happy!! Thanks again for your expertise. You are a very talented person. I will never touch adjustments again. Hope to see you soon. John
Robert, I couldn't like my set up more. May even solve my pinky problem. Thanks again. Mike "Bob - I was playing the Tele last night and I'm blown away at how easy it plays - low action, no dead spots..." Thanks again. Brian H. "Hi Bob, You have a customer for life! That 12 string never played right from the day I got it, until now. In fact, none of my guitars (that you've set up) have ever played better." Peace//Chris M "This guy is unbelievable! I've had repetitive motion injury and want to be able to play guitar without flare-ups. Using light strings with action as low as possible, reduces pain & inflammation. Bob did what I thought was impossible - strings practically kissing the frets while playing beautifully up & down the whole neck. Since that first job, I've returned many times. Besides superb fret jobs, dressings and setups, Bob has done electrical customization for me, various repairs, and brought a warped neck back to life. Often, he's pointed out alternate means of achieving the same goal which ended up working better than my original proposal, yet cost the same or even less. And every time, I'm treated with a friendly and respectful attitude. Another great thing: He is almost obsessive in the amount of care with which he handles the instruments entrusted to him. I've encountered four luthiers so far, and Bob is the ONLY one who has returned my instruments in the same shape he got them - without creating new scratches, dings, or adding other damage. Folks, you just can't get better than this!" If you wish to contact Alex yourself to ask further questions, he's here. Some repairs I've done for Alex: |
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